COS Support Supervisor
COS Support Supervisor
Responsible for supervising various activities of the operations support staff in accordance to departmental policies, practices, and guidelines while adhering to established timelines; ensure real-time individual and overall line group call statistics are monitored by assigned operations support staff in a timely and accurate manner; address quality issues and maintain the highest level of quality possible for assigned areas; supervise assigned staff to ensure they monitor the attendance of assigned production employees in a timely and accurate manner ensuring adherence to established department policies and procedures; compile data for various reports, as requested, ensuring all data is accurate, timely, and forwarded to the proper department.Applicants for this job will be expected to meet the following minimum qualifications. Education High school diploma or GED requiredExperience Minimum 2 years operations, training, or quality assurance experience in a call center requiredMinimum 1 year supervisory experience preferredOther Intermediate knowledge of MS Word, PowerPoint, and Excel required
All positions require the ability to read, write and speak both Spanish and English fluently.
West Contact Services rewards its employees with competitive salaries and comprehensive benefits package. Please submit resume (in English) stating position(s) of interest along with salary requirements in confidence via fax or email as listed:
1-800-850-0500 or (001) 915-342-2180Fax: (001) 915-587-8993Email: BV2010JAL@gmail.com
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- westcorp1
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