Do you enjoy helping others and working with the latest technological devices?

Then we have the opportunity you’ve been looking for…
As a Technical Support Associate, you will provide technical support to our client’s customers for configurations on the usage of electronic devices.
Your rewards…
We offer a competitive salary and a comprehensive benefit package, including:
• Continuous training on the latest technology
• Potential for rapid advancement in many fields
• Discounts on several recognized stores and restaurants
If you enjoy…
• Learning about new technologies
• A dynamic work environment with frequent new product releases and updates
• Interacting with people and solving their problems
• Continuous training for personal and professional growth
• Gaining experience and pursuing a career
If you are fluent in one or more of the following languages…
• German
• Danish
…Then you’re a perfect fit!

You’re the ideal candidate if you…
• Have passion for & commitment to delivering the best support experience.
• Are capable of supporting and adapting to a dynamic work environment, with frequent new product releases and updates.
• Are capable of handling & communicating effectively with all customer types.
• Have technical aptitude with an ability to explain technical concepts to a varied audience.
• Have excellent soft- and interpersonal skills.
• Have native verbal and written communication skills in supported language.
• Have above average ability to read, write and speak English.
• Have strong problem solving skills to diagnose and logically resolve customer problems using specific tools knowledge sources, experience, good judgment, and acquired knowledge of our training.
• Have strong understanding of computers using Windows based operating systems, drivers, USB communication and software applications.
• Are proficient at basic troubleshooting of multiple computer operating systems (ie: Windows, Macintosh, Linux)
• Have proven capability in supporting various hardware environments, standard applications (Microsoft Office), and internet navigation (including download capabilities).
• Are capable of supporting networking and connectivity issues.
• Are familiarized with software security programs (ex: Norton, McAfee).
• Have certifications (Microsoft Certified Desktop Support Technician (MCDST), Apple Certified Macintosh Technician (ACMT), Cisco Certified Entry Networking Technician (CCENT) or equivalent work experience preferred.
• Have strong e-mail, word processing, and web usage skills.
• Have strong understanding of consumer electronics.
• Have the ability to analyze, evaluate and resolve complex situations.
• Have the ability to organize and prioritize workload.

Working for TeleTech means opportunity…
TeleTech gives you access to a world of opportunities - literally. From Argentina to Australia, to just about every continent and country in between, TeleTech's delivery centers open the door to individuals just like you to build successful careers in exciting locations around the world.